▶Book Description
ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done.
The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you'll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You'll then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal.
By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.
▶What You Will Learn
- Build custom scoped applications that access the full ServiceNow API
- Build a modern, responsive self-service interface with Service Portal
- Design feature-rich, responsive, automated workflow systems
- Design powerful data-driven applications
- Control information flow and apply business logic with Business Rules
- Write efficient and effective client-side JavaScript
- Learn how to authenticate and secure Web Services
- Integrate and exchange data with people and systems
- Create and secure your systems with proper access control
▶Key Features
- Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform
- Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up
- Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface
▶Who This Book Is For
This book is for advanced ServiceNow System Administrators and developers who would like to gain greater control of ServiceNow and its architecture. The book expects you to be new to ServiceNow, but have a good grounding in internet and computing technologies, like HTML, JSON, REST and database systems. Readers should be especially familiar with JavaScript, and be keen to extend and alter the platform. With this book, you will be able to develop a new application for your company.
▶Style and approach
Explore how to implement business logic and automated workflows and write effective code by flexible choices for client-side scripting.
▶What this book covers
- Chapter 1, ServiceNow Foundations, looks at how ServiceNow is structured from an architectural perspective. We explore how the platform is hosted and then dive into the building blocks of tables, fields, and building interfaces.
- Chapter 2, Developing Custom Applications, explains the controls and capabilities around applications in ServiceNow. Application scopes bring significant changes to the API and bring much better protection to manage the flow of data.
- Chapter 3, Server-Side Control, shows you how you can implement your business logic and then start to automate, validate, and verify data and processes.
- Chapter 4, Client-Side Interaction, explores how you can make the life of the people using your application a little bit better by providing validation, feedback, and quick interaction techniques.
- Chapter 5, Getting Things Done with Tasks, looks at some of the base application functionalities in ServiceNow. Understand how a task-driven process system is kick-started by the Task table and take advantage of Graphical Workflow and the Service Catalog.
- Chapter 6, Events, Notifications, and Reporting, introduces another level of interaction with your users, by generating reports and scheduling jobs and handling incoming and outgoing e-mail. Keep everyone informed about what's happening.
- Chapter 7, Exchanging Data –. Import Sets, Web Services, and other Integrations, is about importing and exporting data from other systems, integrating ServiceNow in your application landscape. No instance is an island!
- Chapter 8, Securing Applications and Data, focuses on the challenges of protecting your most important asset: your information. We make sure the right people have the right data.
- Chapter 9, Diagnosing ServiceNow –. Knowing What Is Going On, helps you when things go wrong. Troubleshooting and investigation hints and tips are explored so that you can get back to full power quickly.
- Chapter 10, Packaging with Applications, Update Sets, and Upgrades, builds on the previous chapters to explore how you can get your hard work to the right place. Understand how upgrades work and how teams can work together to get stuff done.
- Chapter 11, Making ServiceNow Beautiful with Service Portal and Custom Interfaces, focuses on the service portal and advanced UI techniques. Having a good-looking, well-designed selfservice system really enhances adoption. One of the fundamental components of ServiceNow, Jelly, is used to supercharge the interface.
