Voicebot and Chatbot Design

▶Book Description
We are entering the age of conversational interfaces, where we will interact with AI bots using chat and voice. But how do we create a good conversation? How do we design and build voicebots and chatbots that can carry successful conversations in in the real world?

In this book, Rachel Batish introduces us to the world of conversational applications, bots and AI. You'll discover how - with little technical knowledge - you can build successful and meaningful conversational UIs. You'll find detailed guidance on how to build and deploy bots on the leading conversational platforms, including Amazon Alexa, Google Home, and Facebook Messenger.

You'll then learn key design aspects for building conversational UIs that will really succeed and shine in front of humans. You'll discover how your AI bots can become part of a meaningful conversation with humans, using techniques such as persona shaping, and tone analysis.

For successful bots in the real world, you'll explore important use-cases and examples where humans interact with bots. With examples across finance, travel, and e-commerce, you'll see how you can create successful conversational UIs in any sector.

Expand your horizons further as Rachel shares with you her insights into cutting-edge voicebot and chatbot technologies, and how the future might unfold. Join in right now and start building successful, high impact bots!

▶What You Will Learn
⦁ Build your own AI voicebots and chatbots
⦁ Use familiar appliances like Alexa, Google Home, and Facebook Messenger
⦁ Master the elements of conversational user interfaces
⦁ Key design techniques to make your bots successful
⦁ Use tone analysis to deepen UI conversation for humans
⦁ Create voicebots and UIs designed for real-world situations
⦁ Insightful case studies in finance, travel, and e-commerce
⦁ Cutting-edge technology and insight into the future of AI bots

▶Key Features
⦁ Build AI chatbots and voicebots using practical and accessible toolkits
⦁ Design and create voicebots that really shine in front of humans
⦁ Work with familiar appliances like Alexa, Google Home, and FB Messenger
⦁ Design for UI success across different industries and use cases

▶Who This Book Is For
This book is for you, if you want to deepen your appreciation of UI and how conversational UIs - driven by artificial intelligence - are transforming the way humans interact with computers, appliances, and the everyday world around us. This book works with the major UI toolkits available today, so you do not need a deep programming knowledge to build the bots in this book: a basic familiarity with markup languages and JavaScript will give you everything you need to start building cutting-edge conversational UIs.

▶What this book covers
⦁ Chapter 1, Conversational UI is our Future, addresses the concept of conversational UIs by exploring what they are, how they evolved, their challenges, and how they will develop in the future. The chapter gives a timeline of how UI has developed over the years and the difference
between voice control, chatbots, virtual assistants, and conversational solutions.

⦁ Chapter 2, How Not to Build Your Next Chat and Voicebots, discusses and analyzes the requirements for building a conversational application, by looking into bad examples and use cases. Sometimes, knowing what not to do, is more worthy than knowing what you should do.

⦁ Chapter 3, Building a Killer Conversational App, provides five tips for making a conversational application successful. Those tips are backed up by some chat and voice examples.

⦁ Chapter 4, Designing for Amazon Alexa and Google Home, takes a deep dive into the design of conversational solutions by looking at the two leading voice-enabled solutions, Amazon Alexa and Google Home. This chapter reviews both technical and voice UX recommendations and offers
examples.

⦁ Chapter 5, Designing a Facebook Messenger Chatbot, discusses the structure of the Facebook Messenger platform, its advantages, and disadvantages. This chapter includes a tutorial on how to build a FB Messenger bot using its internal tools and discusses other tools that are commonly used by developers in the market.

⦁ Chapter 6, Contextual Design – Can We Make a Bot Feel More Human?, tackles the challenge of creating and building contextual conversation – one of the greatest obstacles that businesses and developers face today. In this chapter, we will learn about contextual design and provide a few recommendations on how to achieve it.

⦁ Chapter 7, Building Personalities – Your Bot Can Be a Better Human, touches on the importance of the personality of your bot, and gives guidance on how to choose it and what it should reflect when it's interacting with your clients.

⦁ Chapter 8, A View into Vertical-Specific Bots – Financial Institutions, looks at bots in the financial sector and their unique components.

⦁ Chapter 9, Travel and E-Commerce Bot – Use cases and Implementation, addresses the challenges of travel and e-commerce bots, and learning from real use cases and implementations by some leading industry players.

⦁ Chapter 10, Conversational Design Project – A Step-By-Step Guide, guides the reader through using all the concepts discussed in the book and implementing them in their first conversational application.

⦁ Chapter 11, Summary, recaps what has been discussed throughout this book and provides insights into the future of conversational design.