▶Book Description
Jira is an issue tracker and project management system. With their latest release, the Jira team has now expanded their user base to agile teams as well as business teams. This book provides a comprehensive explanation covering all major components of Jira, including Jira Software, Jira Core, and Jira Service Desk.
This book starts with an introduction to Jira's unique features and how it can be used as an issue-tracking tool. It will then teach you about how a new project is created by a Jira administrator, what responsibilities there are, and using correct and relevant schemes in your project. You will then learn how to configure project workflows and fields for project screens.
You will understand the various permissions used in projects and the importance of project roles in Jira. Then, the book talks about the concepts of versions acting as milestones and using components when handling issues in your projects. It will then focus on analysing data using built-in reports and creating dashboards in Jira.
At the end, it will discuss various best practices for users as well as project managers or project administrators.
▶What You Will Learn
⦁ Implement Jira as a project administrator or project manager
⦁ Get familiar with various functionalities of Jira
⦁ Configure projects and boards in your organisation's Jira instance
⦁ Understand how and when to use components and versions in your projects
⦁ Manage project configurations and Jira schemes
⦁ Learn the best practices to manage your Jira instance
▶Key Features
⦁ The book covers all major applications of Jira, which are Jira Software, Jira Core, Jira Service Desk.
⦁ Configure project workflows and the fields that will be used in the project with the help of Jira's features
⦁ Create tickets for issues and manage your projects using the Jira software
▶Who This Book Is For
This book will be especially useful for project managers but it's also intended for other Jira users, including developers, and any other industry besides software development, who would like to use Jira for project management.
▶What this book covers
⦁ Chapter 1, Introducing Jira, gives you a comprehensive overview of what Jira is as a tool, what problems it tries to solve, and various types of Jira applications.
⦁ Chapter 2, Getting Started with Jira Core and Basic Usage, will teach you how to set up Jira and start using it immediately. This chapter is focused on Jira Core for business teams and will focus on the basic usage of the tool.
⦁ Chapter 3, Using Jira Software for Development Teams, covers how Jira can be used for software development using agile-based projects. This chapter will show you how agile boards work in Jira.
⦁ Chapter 4, Using Jira Service Desk for Helpdesk, is focused primarily on using Jira Service Desk for your support desk. Here, we will cover various aspects of Jira Service Desk, including Portal, Queues, and SLAs.
⦁ Chapter 5, Jira Schemes and Configuring Project Workflow, starts the journey of Jira customization so you feel more empowered in using Jira in a way that suits you. This chapter will kick-start configuring your Jira instance by modifying the workflows.
⦁ Chapter 6, Configuring Project Screens and Permissions, continues the customization aspects of Jira. Here, we will show how to add new fields in your project, and also learn how to control who can do what in the project by looking at permissions.
⦁ Chapter 7, Reports and Dashboards, will show you how to analyze data in Jira by looking at the various reporting capabilities of the tool. We will look at project reports, as well as learn how to create our own custom dashboard.
⦁ Chapter 8, Best Practices, allows us to finally spend some time discussing various best practices that you should employ when using Jira in your organization. This will ensure top-notch performance of your Jira instance, and make sure that administration of your instance is not a daunting experience.
